1. Controller and scope
THAIDNS Service, the operator of HostKUB, is the controller of personal data used for customer administration, orders, payment and communications. This notice covers visitors, purchasers, customers and contacts. Customers determine the purposes and must have authority for data hosted in websites, servers, Mail or Newsletter lists. The provider processes such hosted data under agreed instructions and service scope, except where another legal obligation applies.
2. Data categories and sources
Data supplied by you includes name, email, phone, selected services, domain and contact messages. Optional billing particulars include company name, address and tax identifier, together with payment evidence, transaction documents and support history. System data includes IP address, timestamps, browser information, access, error and security logs. Necessary data may also be received from your authorized representatives, banks, registrars or infrastructure providers to verify transactions and deliver services. The order form does not request banking passwords or payment-card details.
3. Purposes and lawful grounds
Data is used to receive and verify orders, email order details to the purchaser and staff, activate and renew services, register domains, issue documents and provide support, based on pre-contractual necessity or contract performance. Accounting, tax and lawful-authority requests rely on legal obligations. Spam and fraud prevention, access protection and dispute handling rely on legitimate interests balanced against your rights. Marketing that requires consent is requested separately from ordering; acceptance of service terms is not consent to advertising.
4. Required information
Name, email, phone and service particulars are needed to verify orders and arrange activation. A domain is required for Mail or an included-domain benefit. Additional company or address particulars are supplied where needed for documents. Without necessary information, the provider may be unable to process an order, register a domain, issue requested documents or deliver the relevant service. Refusal of marketing consent does not affect the ability to order services.
5. Recipients
Necessary data is disclosed to authorized staff, hosting and datacenter operators, mail and spam-filtering providers, registrars, banks, accountants and relevant service contractors, with purpose and access restrictions. Disclosure to competent authorities occurs where required by law or lawful orders. Order details are emailed to staff and the purchaser’s supplied address. The provider does not sell personal data for marketing. This website uses Google Fonts; the external provider may receive IP and connection information when fonts are requested by the browser.
6. Storage and international transfers
Data may be stored or processed in Thailand and the countries hosting the selected service, including Singapore for services specifying that location. External providers may involve international transfers. The provider applies the conditions and safeguards required by law, including an applicable lawful basis, data-protection agreements and appropriate protections. Acceptance of service terms is not blanket consent to every international transfer.
7. Retention
Order, communication and service information is retained as necessary for delivery and transaction follow-up. After service ends, only information still required for accounting, tax, complaints, transaction evidence or legal claims is retained, according to applicable statutory periods and the transaction’s needs. Security logs are retained as needed for investigation and legal obligations. Data is deleted, destroyed or anonymized when no longer necessary. Existing backups follow the system’s retention cycle and are restricted from further use pending deletion.
8. Cookies and device storage
Necessary cookies protect the order form and validate submission. Device storage also retains language preferences or information needed to preserve your selections. Blocking necessary storage may impair the form. Tawk.to chat loads only after you accept chat cookies. This third-party provider may store data on your device and process messages you send through the chat. You may choose necessary cookies only or change your choice in the footer. Advertising cookies or analytics requiring consent will only be used after obtaining the consent required by law.
9. Security and customer-hosted data
Access is restricted by role, with appropriate system and communication protections and incident checks. Support access to customer-hosted data is limited to authorized tasks or legal necessity. Customers must safeguard credentials, update systems, manage permissions and maintain backups according to service scope. Email Newsletter customers must lawfully use recipient lists and handle unsubscribe requests.
10. Data-subject rights
Subject to legal conditions, you may request access and copies, correction, deletion, restriction, objection or portability, and withdraw consent where consent is the processing basis. Withdrawal does not affect lawful prior processing or processing supported by another ground. Submit requests through the contact details in the footer. Proportionate identity verification may be required, and requests are handled within statutory deadlines. Restrictions or refusals are explained. You may complain to the Office of the Personal Data Protection Committee or another competent authority.
11. Personal-data breaches
On becoming aware of a breach, the provider investigates, contains it, assesses its impact and takes corrective measures. Notifications to the Office of the Personal Data Protection Committee and affected individuals follow applicable risk thresholds, conditions and statutory deadlines. For data processed on customer instructions, the customer is notified without undue delay to enable fulfillment of their obligations.
12. Changes and contact
The current notice is published here with its effective date. Changes to purposes or processing affecting your rights are notified before implementation, and fresh consent is obtained where required by law. Contact us by the email or phone in the footer, identifying the request as a personal-data matter and supplying information necessary to locate the relevant records.
Frequently asked questions
How long does HostKUB keep personal data?
Data is kept as needed for service delivery and legal obligations, then deleted, destroyed or anonymized as described in section 7.
How can I request access, correction or deletion?
Use the contact details in the footer and identify your request as a personal-data request. HostKUB may verify your identity and will handle the request under applicable law.
What does the site use cookies for?
Necessary cookies support security and form submission; device storage may retain language or selections. Tawk.to chat loads only after you accept chat cookies. See section 8.